Contact Us
Got a question about one of the sites we cover, spotted something that needs updating, or just want to say hello? We'd like to hear from you. This page explains how to reach us and what we can (and can't) help with.
How to Reach Us
The quickest way to contact us is by email at [email protected]. We read every message personally and aim to reply within a couple of business days. When you write in, it helps to include which page or operator your message relates to, since we cover a range of sites in our California online casino comparisons.
What We Can Help With
- Corrections or updates to information about a site or offer featured on Online Casinos California
- Questions about how we research and rank the operators listed here
- Feedback on your own experience signing up, depositing, or withdrawing at a site we've reviewed
- General suggestions for topics or operators you'd like to see covered
What We Can't Do
We're an independent review and comparison site, not a casino operator. That means we can't process deposits or withdrawals, access your account with any operator, resolve a dispute over a bonus or a bet, or verify your identity for sign-up purposes. For any of those, you'll need to contact the operator's own customer support team directly — most list live chat and email options on their site. If your question is about how a specific offer works, check the material terms listed alongside that offer on our rankings, since conditions like wagering requirements and eligible deposit amounts vary by operator.
Before You Write In About a Bonus or Offer
A lot of the messages we get are about welcome bonuses, deposit matches, and free spin offers. Before contacting us, it's worth checking a few things first:
- Read the terms attached to the specific offer, including any wagering or playthrough requirement and expiry window
- Confirm you meet the eligibility requirements, including being 21 or older and physically located where the operator accepts play
- Check whether the operator requires identity verification before releasing a withdrawal, which is standard practice and not a sign of a problem
If you've done that and still have a question specifically about our review or ranking of an operator, that's exactly the kind of message we want to see.
If You're Concerned About Your Gambling
If you or someone you know is struggling with gambling, please don't wait to reach out. Support is available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER, and California residents can also access the state's problem gambling program through CalGETS. Our Responsible Gambling page has more detail on limit-setting, self-exclusion tools, and how to recognize warning signs. Online casino play is intended as entertainment for adults 21 and older, never as a way to solve money problems, and we'd rather point you toward support than have you struggle in silence.
Other Ways to Learn More About Us
If you're curious about who's behind Online Casinos California and how we approach our reviews, our About Us page covers that in more detail. Our Terms and Conditions page sets out the rules that govern use of this site, including how we handle the information you send us.
Whatever the reason for getting in touch, we appreciate you taking the time. Feedback from readers is one of the main ways we keep our California online casino coverage accurate and useful.